Reservations Agent

OverviewReservations Agent (HOT0BZ36)Work LocationsHilton Queenstown Hotel Kawarau Village, 79 Peninsula Rd, Queenstown

• Working for HiltonLocated on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views.

Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.

Hilton has a portfolio of 18 world-class global brands, over

And, our amazing Team Members are at the heart of it all!

What will I be doing?

In your new role as a Reservations Agent, you will be responsible for delivering excellent customer service for every guest, every time.

You will be working in a fast-paced environment where multi-tasking and a good eye for detail is necessary.

You will ensure brand service standards are met to the highest quality to ensure our guest's experience meets their expectations of the Hilton Brand.In your role you will : Be responsible for the accurate recording and processing of reservationsMaximise room sales through pro-active selling techniquesDevelop and maintain relationships both internally and externallyProvide prompt and efficient service while meeting the hotels brand standardsWhat are we looking for?

The ideal candidate will have a passion for delivering an exceptional customer experience.

To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow : A highly professional telephone manner and excellent communication skillsOutstanding administrative and organisational skillsWell-presented, organised and calm personalityBe a team player in everything that you doFluent English essential, additional languages an advantageAt least one years' experience in a customer service related role within the hospitality industry or experience in a reservations environmentHave a high level of knowledge of the local areaA degree or diploma in Hospitality, Hotel Management an advantageThrive at HiltonThrive at Hilton is our Team Member Value Proposition.

It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs.

As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

See how this innovative program could help you achieve your personal dreams : Workplace flexibility (work life balance)Professional leadership development frameworkWorldwide career opportunitiesAccess to Hilton University and over

Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.

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