Guest Services & Booking Agent

OverviewFull TimeApplication Closes 07 Nov

• Otago - QueenstownCustomer Service RepresentativeWe're seeking a customer-focused individual with a passion for delivering outstanding guest experiences to join our dynamic administration team.

In this role, you'll be the first point of contact for guests via phone, email, and in person, managing enquiries and reservations with efficiency, accuracy, and care.

This is a fast-paced, guest-focused position that demands excellent communication and time management skills.

We are looking for both part-time and full-time fixed term team members.

Full weekend availability is essential, as the successful candidate will work across a variety of shifts between 8 : 00 AM and 9 : 00 PM, including weekends and public holidays.

Please note, the role is located on-site, not remote.

The roster rotates across three locations, and most shifts will finish in the late evenings.

As a business operating year-round, reliability and flexibility are key.ResponsibilitiesServe as the first point of contact for guests via phone, email, and in person.Manage enquiries and reservations with accuracy and care.Support a fast-paced, guest-focused environment and maintain excellent communication and time management.Work across a variety of shifts between 8 : 00 AM and 9 : 00 PM, including weekends and public holidays.On-site role across three locations with a rotating roster; late-evening finishes are common.The Ideal Candidate Will Have / BeA guest-focused professional with a confident telephone manner, clear and concise written and verbal communication skills, and strong time management abilities.Previous experience in a similar role, allowing you to hit the ground running.Working knowledge of the Restaurant Diary reservation system and Roller system is preferred, but full training will be provided.The ability to manage multiple tasks simultaneously while delivering exceptional customer service.Competent computer skills and strong attention to detail, ensuring bookings are accurate and all information is received and communicated promptly.This Role OffersA fun and diverse working environment, including free gondola and luge rides for family and friends.The opportunity to join a dynamic, values-driven, and growing international organisation.Free staff meals and $1 coffees.Staff accommodation options.Join Our TeamWe're always aiming to share real fun with the world and make people smile.

Our team thrives on meaningful connections with our customers, our community and with each other.If this sounds like you, apply now and let's get up to some fun!

Please only apply if you have the right to legally work in New Zealand.Safety is a high priority in our working environment.

All candidates must agree to comply with the company\'s health and safety procedures which includes random drug and alcohol testing.Guest-Services-&-Bookings-Agent-Position-Description-(Oct-25).

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