Overview
Working for Hilton. Located on the shores of Lake Wakatipu, our lakeside resort features 5‑star amenities including a 25 meter heated indoor pool, fitness centre, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines. Our unique location in Queenstown offers two Hilton properties to choose from – Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown – and our Team Members have the opportunity to work across both properties. Hilton is a leading global hospitality company with a portfolio of 18 world‑class brands, over 6000 properties in 119 countries and territories, and a Hilton Honors loyalty program. Our Team Members are at the heart of it all.
What will I be doing?
In your new role as a Reservations Agent, you will be responsible for delivering excellent customer service for every guest, every time. You will be working in a fast‑paced environment where multi‑tasking and a good eye for detail are necessary. You will ensure brand service standards are met to the highest quality so our guests' experience meets their expectations of the Hilton Brand. In your role you will :
What are we looking for?
The ideal candidate will have a passion for delivering an exceptional customer experience. To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow :
Thrive at Hilton
Thrive at Hilton is our Team Member Value Proposition. It supports the well‑being and performance of our Team Members with industry‑leading benefits, recognition and support to meet Team Member’s professional needs. See how this innovative program could help you achieve your personal dreams :
When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton by searching @hiltoncareers on Facebook, LinkedIn and Instagram.
Work Locations
Hilton Queenstown Hotel
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
Job
Call Center and Reservations
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Agent • Queenstown, Otago, New Zealand