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Guest Service Agent
HiltonQueenstown, Otago, New Zealand2 days ago
Job descriptionMinimum 6 months experience in a front office or concierge department Experience in a 5‑star environment A passion for contributing to and enhancing guest experiences Intermediate computer proficiency Well‑presented, organised and calm personality Dedication and commitment to hospitality, leadership and teamwork Fluent English essential, additional languages an advantage Workplace flexibility (work‑life balance) Professional leadership development framework Worldwide career opportunities Access to Hilton University and over 5000 online learning programs Free events and activities Discounted gym membership Discounted childcare Free staff meal and daily dry‑cleaned uniform Discounted accommodation and food & beverage rates globally Participate in ongoing recognition programs Diverse by nature and inclusive by choice Support to participate in a variety of local volunteer activities Fast track to Hilton Honors Silver status Other Hospitality Entry level Full‑time
Join to apply for the Guest Service Agent role at Hilton
Located on the shores of Lake Wakatipu, our lakeside resort features 5‑star amenities including a 25‑meter heated indoor pool, fitness center, spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and enjoy a wide range of local wines.
What will I be doing?
- Provide a warm and welcoming check‑in / out experience for every guest, every time
- Manage guest queries and feedback in a genuine and professional manner
- Inform our guests of all the extraordinary activities Queenstown and the surrounding region has to offer
- Use influencing skills to upsell products and services to maximize sales revenues
- Bring the Light & Warmth of Hospitality to the Front Office
What are we looking for?
Thrive at Hilton
Work Locations
Hilton Queenstown Hotel
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
Job function
Industries
Seniority level
Employment type
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Guest Service Agent • Queenstown, Otago, New Zealand
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