Guest Service Agent

Job Description - Guest Service Agent (HOT0C0V2)

Job Title

Guest Service Agent

Job Number

HOT0C0V2

Work Locations

Hilton Queenstown Hotel Kawarau Village

79 Peninsula Rd

Queenstown

About the Property

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness centre, spa and outdoor terrace with lake views.

Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers guests two hotels from the Hilton brand to choose from – Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.

Hilton has a portfolio of 18 world-class global brands, over

• properties in 119 countries and territories and an award-winning customer loyalty programme, Hilton Honors.

And, our amazing Team Members are at the heart of it all!

What will I be doing?

In your new role as Guest Services Agent you will ensure brand service standards are met to the highest quality so that our guests' experience meets their expectations of the Hilton brands.

Reporting to the Front Office Manager, you will enjoy working as part of a large team on a rotating roster in a fast-paced environment.

Specifically you will perform the following tasks to the highest standards :

Provide a warm and welcoming check-in / out experience for every guest, every time

Manage guest queries and feedback in a genuine and professional manner

Inform our guests of all the extraordinary activities Queenstown and the surrounding region has to offer

Use your influencing skills to upsell products and services to maximise our sales revenues

Use your unique personality to bring the Light & Warmth of Hospitality to the Front Office

What are we looking for?

In your new role, you will be working on behalf of our guests and with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow :

Minimum 6 months experience in a front-office or concierge department

Experience in a 5-star environment

A passion for contributing to and enhancing guest experiences

Well-presented, organised and calm personality

Dedication and commitment to hospitality, leadership and teamwork

Fluent English essential; additional languages an advantage

Thrive at Hilton

Thrive at Hilton is our Team Member Value Proposition.

It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs.

As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Workplace flexibility (work-life balance)

Professional leadership development framework

Worldwide career opportunities

Access to Hilton University and over

Free events and activities

Discounted gym membership

Discounted childcare

Free staff meal and daily dry-cleaned uniform

Discounted accommodation and food & beverage rates globally

Diverse by nature and inclusive by choice

Support to participate in a variety of local volunteer activities

Fast track to Hilton Honors Silver status

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members.

Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.

Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.

Job

Guest Services, Operations and Front Office

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