Guest Service Agent

Join to apply for the Guest Service Agent role at Hilton

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25-meter heated indoor pool, fitness center, spa and outdoor terrace with lake views.

Guests can sample the best of New Zealand cuisine at one of the multiple dining options and enjoy a wide range of local wines.

What will I be doing?

Provide a warm and welcoming check-in / out experience for every guest, every time

Manage guest queries and feedback in a genuine and professional manner

Inform our guests of all the extraordinary activities Queenstown and the surrounding region has to offer

Use influencing skills to upsell products and services to maximize sales revenues

Bring the Light & Warmth of Hospitality to the Front Office

What are we looking for?

Minimum 6 months experience in a front office or concierge department

Experience in a 5-star environment

A passion for contributing to and enhancing guest experiences

Intermediate computer proficiency

Well-presented, organised and calm personality

Dedication and commitment to hospitality, leadership and teamwork

Fluent English essential, additional languages an advantage

Thrive at Hilton

Workplace flexibility (work-life balance)

Professional leadership development framework

Worldwide career opportunities

Access to Hilton University and over

• online learning programs

Free events and activities

Discounted gym membership

Discounted childcare

Free staff meal and daily dry-cleaned uniform

Discounted accommodation and food & beverage rates globally

Participate in ongoing recognition programs

Diverse by nature and inclusive by choice

Support to participate in a variety of local volunteer activities

Fast track to Hilton Honors Silver status

Work Locations

Hilton Queenstown Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job function

Other

Industries

Hospitality

Seniority level

Entry level

Employment type

Full-time

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