Front Office Team Leader - Ibis Wellington

Overview

Front Office Team Leader – Ibis Wellington. This is a full-time role (40 hours per week) working across a rotating 7-day roster. Located in Wellington, New Zealand.

At the Ibis Wellington, we believe it’s our people who create memorable experiences for our guests. We’re looking for the next passionate leader to join our Front Office team to continue delivering great guest experiences and grow your career.

Responsibilities

• Must have a thorough working knowledge of front office operations to include front desk, reception / cashiering procedures and reservations.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Assist in conducting training for all Front Office employees.
• Direct daily front office operations.
• Greet and escort Very Important Guests and attend to their special needs within the hotel’s capabilities.
• Attend to credit problems.
• Ensure efficient and courteous service.
• Communicate new and updated information regarding policies, rates and general hotel information.
• Supervise front cashiers and assist with accounting problems.
• Control hotel duty keys and floats whilst on duty.
• Perform other duties as directed by Front Office Management.
• Assist Front Office Management in formulating new procedures to improve the Front Office Department.

Note : This is a full-time role with a 40-hour week across a rotating 7-day roster with a wage of $27.68 per hour.

Qualifications

Benefits

Company & Diversity

Our commitment to diversity and inclusion : We are an inclusive company and aim to attract, recruit and promote diverse talent.

Job details

Additional information : Join us at Ibis Wellington, where your career journey is as exciting as the destination.

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