Front Office Team Leader - Ibis Wellington

Company Descriptionibis Wellington : Wellington's largest economy hotel within walking distance to the capital's largest venues, Takina, Te Papa, TSB and Sky Stadium.

This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.Job DescriptionAt the Ibis Wellington, we believe it's our people who create memorable experiences for our guests.

Our current Team Leader has just been promoted, so we're looking for the next passionate leader to join our Front Office team!

If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.Key DutiesMust have a thorough working knowledge of the front office operations to include the front desk, reception / cashiering procedures and reservations.Ensure department policies and procedures are understood by all employees and observed in tasks performed.Assists in conducting training for all Front Office employees.Directs daily front office operations.Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.Attends to credit problems.Ensures efficient and courteous service.Ensure effective communication of new and updated information regarding policies, rates and general hotel informationSupervises front cashiers and helps out with accounting problems.Controls hotel duty keys and floats whilst on duty.Performs any other duties as directed by the Front Office Management.Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office DepartmentThis is a full time (40 hours per week) role working across a rotating 7 day roster, waged at $27.68 per hour.QualificationsAt least 6 to 12 months experience in front office operations in hotels (at a supervisory level preferred)MotivatedTeam PlayerProactiveTakes InitiativeOrganisational SkillsA current New Zealand General Managers certificate or able to obtainLCQ Certification or able to obtainAbility to work a flexible roster including mornings, evenings, weekends and public holidaysIn charge of the hotel in absence of the management teamYou will have NZ residency or be holding a permanent NZ work visa.

(immigration visa support or sponsorship is not available with this role)Additional InformationAt the Ibis Wellington, we're all about not just building your career but ensuring you have a blast along the way!

We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including : Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

Daily staff meals are on us while you're on duty.Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation WorldwideAccor's Parental Leave Scheme : Supporting you in all stages of life.Join in on staff celebrations and get recognised for your tenure.Accor's refer-a-friend bonusUniform provided & launderedAccess to our Employee Assistance ProgramJoin us at Ibis Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Do what you love, care for the world, dare to challenge the status quo!

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