Change Specialist - Egate Replacement Project

Change Specialist - eGate Replacement Project at New Zealand Customs Service, Auckland

Join the New Zealand Customs Service | Te Mana Arai o Aotearoa as a Change Specialist for a Technology Change project

Are you a change management professional ready to lead a nationally significant transformation?

The New Zealand Customs Service | Te Mana Arai o Aotearoa is seeking aChange Specialiston a fixed term contract until 30 th June 2027, to drive the successful implementation of a strategically critical technology and change project across New Zealand's four international airports.

This strategic initiative will modernise border processing with advanced biometric technology, enhancing security and efficiency for travellers.

As Change Specialist, you'll play a pivotal role in ensuring smooth adoption and operational readiness.

What you'll be doing | He aha tau e mahi ana

Reporting to the Implementation and Stakeholder manager you will be :

Leading change and communication planning, delivery, and stakeholder engagement.

Assessing change impacts and tailoring strategies to support business adoption.

Coordinating training and readiness activities with internal and external partners.

Managing risks and escalating issues through governance channels.

Delivering clear, audience-appropriate communications and engagement materials.

Facilitating planning sessions and supporting environment readiness and release coordination.

Building strong relationships across Customs, suppliers, and partner agencies.

About you | Ko wai koe

To be successful in this role you'll be able to demonstrate the following :

Proven experience in leading change initiatives within complex environments.

Expertise in change management frameworks and delivery.

Strong planning, coordination, and stakeholder engagement skills.

Ability to communicate complex concepts clearly and effectively.

Confidence working independently and collaboratively under pressure.

Familiarity with project delivery and continuous improvement practices.

Proficiency in Office 365, Visio, and content creation platforms.

Tertiary qualification (Bachelor level) or equivalent experience (5+ years) in change management.

At Customs | Te Mana Arai, we protect and promote New Zealand through world-class border management.

The Border Operations Group plays a critical role in enabling secure and efficient movement of people and goods, supporting economic growth and national security.

You'll be part of a dynamic, collaborative project team focused on operational readiness, governance, and stakeholder engagement.

This is your opportunity to contribute to a foundational investment in New Zealand's border future.

If you're ready to make a meaningful impact and help shape the future of border management in Aotearoa, we'd love to hear from you.

How to apply | Me pehea te whakauru

Please apply online, we cannot accept applications directly.

You will be asked about your interest in the role, the skills and experience you have that are relevant for these roles and some competency-based questions.

Applications for this position close at 11pm,Sunday, 7thSeptember 2025.

New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.

We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

New Zealand Customs Service | Te Mana Arai o Aotearoa also support flexible working arrangements.

Note : You may be redirected to the employer's careers website.

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