Member Services Officer

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!

About the role

Are you ready to take the leap into a fast-paced, fun, and supportive team environment? Whether you’ve worked in retail, hospitality, or any customer-facing role, this is your chance to step into the corporate world and grow your career with us!

What You’ll Be Doing

As a Member Services Officer you’ll be the friendly face (and voice!) behind our member and supplier support. You’ll :

• Handle a mix of inbound and outbound communications via phone and email
• Use our internal systems (including Epicor and CRM) to manage and assist accounts
• Respond to enquiries within service level agreements and escalate where needed
• Collaborate with internal teams and members to resolve queries efficiently
• Keep detailed records of interactions and updates
• Support trade account payments and ensure call centre targets are met

What You Bring

We’re not looking for qualifications—we’re looking for resilience, a can-do attitude, and great communication skills. If you’ve worked in a café, retail store, or any customer-facing role, we want to hear from you!

Bonus Points For :

A little on life at Capricorn

Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do.

Joining our community is about more than just a job, so here’s what’s in it for you :

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop / careers