Member Services Administrator

About Us

As New Zealand's Exchange, we are passionate about working with our customers and stakeholders to grow the markets NZX operates, which generate wealth integral to New Zealanders' prosperity, and New Zealand companies getting ahead.

To support the growth and development of our core markets business, and to ensure we are well connected to New Zealand investors, NZX owns Smart, New Zealand's only issuer of Exchange Traded Funds, and manager of the SuperLife KiwiSaver scheme.

NZX also provides wealth management services for New Zealand advisers via its Wealth Technologies business.

About The Role

Your purpose as a Member Services Administrator is to ensure that all customer information is maintained accurately, and processing customer contributions is completed in a timely manner.

You are also responsible for ensuring the SuperLife workplace savings scheme and default KiwiSaver operate effectively and efficiently for employer groups, their representatives, and individual members.

Some Of Your Key Responsibilities

Handling new group and individual member applications / terminations and group to individual transfers, as well as processing of member claims, all within agreed service level agreement timeframes.

Ensuring contributions are received according to schedule, reconciled, and posted to agreed service standards in an efficient and timely manner, using data augmentation tools and uploaders wherever possible.

Contacting and responding to customers and recording and maintaining customer information to a high level of accuracy and integrity.

Liaising with payroll administrators for missing contributions, data mismatch and other related information.

Participating in the development of service enhancements and consistently strive to create better working practices internally and for our members.

To be successful in this role you'll have :

Two to three years of administrative or customer service experience, preferably in the financial services industry.

Good numerical and computer skills - particularly Microsoft Excel.

Strong attention to detail with the ability to handling multiple tasks efficiently and accurately, as well as an excellent time-management / workflow management skills to meet deadlines.

Impeccable written and oral communication skills to deal directly with customers and channel partners.

Outstanding can-do and respectful attitude, in addition to the ability to build and maintain professional relationships.

We are passionate about creating an inclusive workplace that promotes and values diversity.

Together, we continue to build a culture that encourages, supports, and celebrates the diverse voices of our people.

This is a 12-month fixed term role in Auckland.

If this sounds like the right opportunity for you, apply now with your covering letter and CV before Friday, 7 November

We'll be reviewing applications as soon as they're received and as such the closing date may be subject to change - so don't wait to apply!

For further information or a copy of the position description please contact

Only people with the right to work in New Zealand may apply for this position.

For advice on obtaining a New Zealand work or residence visa visit .

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