Service Delivery Manager – Fund Administration

Service Delivery Manager – Fund Administration

Posted : 16 / 10 / 2025

Closing Date : 31 / 10 / 2025

Job Type : Full Time - Permanent

Location : Auckland

Job Category : Operations

About the Role

As our Service Delivery Manager – Fund Administration, you’ll play a pivotal role in driving operational excellence through the strategic management of our key vendor relationships. This is a high-impact role where your ability to influence, collaborate, and lead will directly shape the quality and efficiency of our Fund Administration services.

You’ll be the central point of coordination between internal stakeholders and external vendors, ensuring seamless service delivery that meets our performance standards and supports our growth ambitions. You’ll lead vendor engagements and be responsible for driving process improvements and automation initiatives that enhance both day-to-day operations and ensuring the successful delivery of large-scale projects.

Success in this role comes from building strong partnerships, delivering service excellence, and leading process improvements. You’ll thrive in a fast-paced environment where collaboration and accountability drive meaningful outcomes.

Key Responsibilities

• Establish and maintain strong, collaborative relationships with Fund Administration vendors (e.g Apex).
• Act as the voice of the business to vendors and vice versa, ensuring alignment and mutual understanding.
• Hold vendors accountable for delivery across projects, enhancements, incidents, and overall performance.
• Facilitate onboarding and offboarding of vendors in line with service agreements and SLAs.

Reporting & Process Improvement

Data & Insights

Skills and Experience

Operational & Strategic Thinking

Compliance & Reporting

Why Fisher Funds?

Fisher Funds is one of New Zealand’s leading investment management firms, with a strong focus on delivering long-term value for our clients.

At Fisher Funds, we don’t just manage wealth; we help Kiwis secure their financial futures. Here’s what makes us stand out :

Wellbeing First : Enjoy Southern Cross Health Insurance and life insurance coverage.

Grow Your Career : Access professional development opportunities to reach your full potential.

Enhanced leave : A generous parental leave package, community leave so you can volunteer in a way that is meaningful to you, and birthday leave so you can celebrate with your nearest and dearest.

Collaborative Culture : Join a team that values support, innovation, and having fun while doing meaningful work.

About Fisher Funds

Fisher Funds is one of New Zealand’s largest specialist wealth management companies, operating for 25 years.

We’re on a mission to help Kiwis realise their ambitions by making investing accessible and enjoyable.

We currently support nearly 500,000 Kiwis on their investment journey across KiwiSaver and Managed Funds products, with over $24 billion in funds under management.

Our in‑house investment team is one of the largest and most experienced in New Zealand investing in a range of portfolios throughout the world

We have one of the largest client services teams in New Zealand and an award‑winning one at that.

This is a genuinely collaborative team environment, where everyone is passionate about their work and the positive impact they can make.

For successful candidates, Fisher Funds conducts mandatory background screening in accordance with current legislation (including police and credit checks as part of our interview process). To apply for this vacancy, you also MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

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