Customer Specialist Team Manager (9-Months Fixed Term)

Customer Specialist Team Manager (9-Months Fixed Term)

Join the Direct Service whānau at ASB Bank. As a leader of the Customer Specialist team, you will support customers with simple and easy banking experiences every day, handling a wide range of enquiries from diverse customers.

What is the most exciting aspect of this opportunity?

Our highly engaged Direct Service whānau come from a range of backgrounds, but they all share one thing – passion to help Accelerate financial progress for all New Zealanders.

Responsibilities

Lead a team of passionate Customer Specialists, inspiring the ASB purpose and vision through exceptional leadership and coaching skills. Create an environment that supports the bank's purpose of Accelerating Financial Progress for all New Zealanders.

Qualifications

• Proven leadership with the ability to focus on the wider vision and strategy while managing both operational and efficiency metrics.
• Passionate and able to drive and motivate others to provide unbeatable experiences and outcomes for our customers.
• Leadership qualities and the ability to operate in a fast-paced environment to give clear direction, guidance, and support as required.
• A growth mindset – able to manage ambiguity, time pressure, influencing others, team building, resilience, and conflict management.
• Build credibility with the team, proactive, and confident in fostering a successful team environment.
• Exceptional stakeholder management at all levels, ability to develop strong relationships.
• Foster a culture of continuous learning, encouraging the team to continuously demonstrate our ASB values and mindsets.

What will you get in return?

You will work for a team that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. You will be part of the growth story that is ASB-Direct Channels and be in a supportive environment where people are empowered, passionate and valued – living our values every day is integral to achieving our purpose.

How to apply

If this role sounds like it might be the one for you then please click "apply". Don’t miss this chance, come join the ASB Direct Channels family and apply online today!

Please note that all applications must be received online via our careers site to be considered for further information. Please see attached position description for further information.

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