Credit Control Team Leader

About the Role

As Credit Control Team Leader , you will lead a high‑performing team of five, reporting directly to the Pacific Credit Manager. Your core focus will be optimising collections processes, protecting company assets, and nurturing strong commercial relationships across New Zealand.

Key Responsibilities

• Provide day‑to‑day leadership, coaching, and performance management to the Credit Control team.
• Act as the escalation point for complex or high‑value customer and account issues.
• Maintain strong working relationships with key customers, regional managers, branches, and internal stakeholders.
• Attend regional meetings and visit customers when needed to resolve payment or service issues.
• Approve credit transactions, including write‑offs, write‑backs, and journals in line with policy.
• Monitor overdue accounts, negotiate payment arrangements, and manage external debt recovery partners.
• Analyse reports to track collection performance, reduce bad debt, and support continuous improvement.
• Ensure timely and accurate reconciliation of customer accounts and monthly reporting.
• Design and implement effective processes and systems to improve collections within trading terms.
• Manage accounts under external administration to minimise financial exposure and risk.
• Support internal and external audits through accurate reporting and documentation.
• Coordinate legal action for delinquent accounts where required.
• Partner with clients to understand their payment processes and offer tailored solutions.
• Work closely with Sales, Operations, and Business Managers to ensure proper account setup and accurate invoicing for key contracts.

Essential Experience & Skills

Desirable Qualifications

Applicants currently must have the right to live and work permanently in New Zealand.

Successful candidates must complete a pre‑employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About Us

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial, and Ambius. As an international business services company, we employ over 68,000 employees in over 80 countries, driven by a passion to protect people, enhance lives, and preserve our planet.

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