About Us
We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives. With almost a million members in our care, we are New Zealand's leading health insurer. We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.
About The Role
As Customer Engagement Manager, this role leads the design and delivery of customer engagement programmes with a strong focus on remediations, compliance, direct communications with members. It champions data-driven strategies that enhance customer communications, elevate the customer experience, improve retention, and build brand affinity — reinforcing our health and wellness promise.
Key Responsibilities
About You
Benefits
Our values who we are and what’s important to us : Ngākau nui. Āhurutanga. Tikanga. Join a proud diverse team that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us. We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work / life balance and our employees are encouraged to – and rewarded for – living well.
Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish. If you share our commitment and passion, then apply now!
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Customer Engagement Manager • Auckland, Auckland, New Zealand