Engagement & Performance Manager

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.

About this role | Mō te tūranga mahi

Engagement and Performance Managers (EPMs) work with a range of healthcare companies to ensure service providers meet the terms of their contracts and reduce unwarranted variation. Focussing on performance management, we work together with suppliers to resolve any issues and manage the relationship between ACC and health providers.

This is a permanent role, in a team of 21 who are based around Aotearoa New Zealand from Auckland to Christchurch.

About you | Mōu

• Contract management and performance management experience, either in a health sector role or in addition to your health sector experience.
• Excellent communication and relationship management experience involving complex organisations.
• Commercial acumen.
• Credibility in your engagement with senior leaders.
• Problem solving, risk assessment, and issue management experience.
• A strong awareness of ACC's purchasing and funding responsibilities in the NZ health system, particularly with Health New Zealand.

Working autonomously within a team that speaks with one voice for ACC, you will have flexibility with how you manage your calendar to meet certain performance deadlines, whilst also responding to emerging issues. You'll work in a highly engaged team that supports one another on the diverse subject matter that we deal with.

Knowledge of ACC's mental health services and their providers is an advantage.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that :

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The base salary range for this role is $90,039 - $120,052 with appointment depending on skills and experience plus a generous 9% super contribution.

How to apply | Me pēhea te tuku tono

Applications will run through to 23.59pm Thursday 30 October, however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Please attach your cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email

#J-18808-Ljbffr