Receptionist - Ibis Wellington

Overview

ibis Wellington : Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

Role

Receptionist – you’ll be the welcoming face of our hotel, ensuring every guest enjoys a seamless and memorable experience from arrival to departure. Reporting to the Operations Manager, you will assist guests with check-ins and check-outs, answer queries and provide support throughout their stay. Flexibility and availability are key in this role, as you’ll be working across a rotating 7-day roster, including weekends and public holidays.

Responsibilities

• Welcome guests from around the world, building relationships with both new and returning visitors.
• Ensure accuracy and professionalism with guest information, payments and check-in / check-out procedures.
• Provide local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and revenue.
• Safely manage guest property, ensuring correct documentation and storage.
• Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.
• Work closely with your team and other departments, including Housekeeping, Food & Beverage and Reservations, to ensure smooth operations.

Role Details

This is a Full-time position with a minimum of 40 hours per week, working across a rotating 7-day roster. Applicants must be available for both morning and afternoon shifts, including weekdays, weekends, and public holidays. The role offers a wage of $26.28 per hour.

Qualifications

You will ideally have previous experience as a receptionist in a hotel environment, however not essential. In addition :

Additional Information & Benefits

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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