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Receptionist | West Coast

Receptionist | West Coast

West Coast District Health BoardNew Zealand
2 days ago
Job description

Thank you for your interest in this position.

We have received your application from Indeed, so the first step of your application is complete.

To finish your application we will email you further details.

  • WestCoast - Ngakawau (with occasional cover at other Northern sites by agreement)
  • Permanent part-time position working 16 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

We are looking for a professional and welcoming Receptionist to join our team in Ngakawau. As the first point of contact for patients, whānau, and visitors, you’ll play a vital role in ensuring people receive efficient and appropriate access to health services. This role also supports the smooth running of clinics and wider Health New Zealand services in the region.

As part of the Administration and Clerical Pay Equity Claims settlement this role has been mapped to National Band 3 / Profile 3.

For further information about the administration and clerical pay equity settlement please follow the link below :

  • Providing a warm, professional welcome to patients and visitors, both in-person and over the phone
  • Managing the enrolment process, ensuring patient information is accurate and up to date
  • Supporting financial processes, including receipting payments, invoicing, balancing, and banking
  • Assisting with clinic administration including appointment bookings, scanning, filing, and correspondence
  • Maintaining tidy and welcoming waiting areas, supporting patients in distress, and assisting clinical staff as needed
  • Supporting the smooth daily operation of the clinic and reception, including rostering cover and ordering supplies
  • Upholding patient confidentiality and ensuring cultural sensitivity in all interactions
  • About you

  • A positive, professional attitude with strong interpersonal skills
  • Excellent customer service and communication skills
  • Strong time management, problem-solving, and organisational abilities
  • Ability to prioritise workloads, work independently, and use initiative
  • Commitment to cultural safety and an understanding of Te Tiriti o Waitangi principles
  • Proficiency with Microsoft Office and confidence learning new systems
  • Previous experience in a health setting
  • Knowledge of medical terminology and patient management systems
  • Familiarity with hospital systems such as Indici, SAP, or Health Connect South
  • Working at Health New Zealand

    Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

    How to Apply

    To apply please click “apply now.” All applications must be submitted through our online careers portal. If you have any questions about the role, please contact Kerri McCarthy at

    We will review applications as received and may proceed with the recruitment process before the closing date of this advert.

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    Receptionist • New Zealand

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