Customer Service Coordinator

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About The Role

Working with our Customer Service team you will be responsible for providing administrative support to both our customers and account manager. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation.

An exciting and immediate opportunity for a Customer Service Coordinator to join our established team based at our Albany plant.

Duties Include

• Responding to customer inquiries, process orders accurately, and provide timely updates on order status.
• Supporting our Account Managers and inbound Customers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.
• Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.
• Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.
• Work closely with the Customer Services team to improve processes, share insights, and contribute to a positive work environment.

About You

The Benefits

Apply now

Are you Interested or know someone who could be? Let them know! If you don’t quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application. If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.

Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity / expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

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