Customer Service Manager

Team leadership and operations role with a property management twist! Join the team at our UniLodge property in Auckland.

Overview

We are seeking a Full-time Customer Service Manager to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at Mayoral Drive Student Accommodation, Auckland. This role combines front office reception, property management, and customer service, offering a supported learning environment.

Responsibilities

• Full-time position – 40 hours per week across a Monday to Saturday rotating roster.
• Operate the day-to-day front desk reception area
• Assist with the ongoing property management of our student apartments
• Undertaking administration and reporting tasks for the property
• Handling leasing duties and facilitate rent arrears collection
• Conduct room inspections
• Assist residents with enquiries related to their residency, studies, general needs and overall well-being
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times
• Creating a friendly environment and delivering a positive resident experience
• Taking the initiative to monitor and report concerns and / or issues relating to resident safety and wellbeing and escalating as needed
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)

About You

Why UniLodge

UniLodge specialises in student accommodation and has been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand; we employ a team of over 1200 staff. We optimise tenancy for owners and create thriving communities. We invest in wellbeing and professional development, offering ongoing training and career progression, development reviews, and employee assistance program (EAP) services. We offer various leave options including study leave and parental leave entitlements.

Apply

If you’re interested in working with us, please submit your application outlining the amazing qualities and skills you can bring to our team. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

All final applicants will be required to provide evidence of a criminal record check. People with criminal records are not automatically barred from applying; each application will be considered on its merits.

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