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Customer Service Account Manager

Tribe RecruitmentWorkFromHome, Auckland, New Zealand

30+ days ago

Job description

Join to apply for the Customer Service Account Manager role at Tribe Recruitment

About The Company

This organisation plays a key role in supporting workforce development by helping individuals gain qualifications through practical, on-the-job learning. They work across essential service sectors to deliver hands-on, future-focused training that builds skills, careers, and industry capability.

About The Company

About The Role

This full-time, permanent role covers Auckland from Newmarket to South Auckland, offering a balance of working from home and being out on the road. You’ll build strong relationships with learners and employers, support people through their qualifications, and help essential industries grow their workforce capability.

This role is ideal for someone who’s self-motivated, confident managing their own time, and comfortable working independently as well as out on the road. You’ll work from home for much of the week, with regular travel across your region, so being based in or near this part of Auckland is a definite advantage.

While there’s no formal progression pathway, this is a role you can truly make your own. You’ll need to be commercially minded and confident identifying opportunities to grow your client base, all while maintaining a supportive, people-first approach.

The package includes a salary of $75,000–$80,000, a company vehicle, phone, WFH allowance, and health insurance. Plus, the flexibility to shape your day and the chance to do work that genuinely makes a difference.

Key Responsibilities

Manage and support a caseload of learners across your region, ensuring they stay on track to complete their qualifications
Conduct regular site visits to check in with learners and employers, resolve issues, and spot new opportunities
Provide guidance and pastoral support, identifying challenges early and helping find the right solutions
Coordinate appointments, complete documentation, and keep CRM records up to date
Identify and act on business development opportunities, such as upskilling teams or introducing new qualification pathways

About You

3+ years’ experience in sales, account management, recruitment, or training coordination

Confident working independently, managing your own schedule, and engaging Strong relationship builder with excellent communication, admin, and time management skills

Resilient, self-motivated, and able to adapt to change in a fast-moving environment

Comfortable working in or around the infrastructure industry; education or qualification experience is a bonus

Full NZ driver’s license required

Apply Now!

Due to the high volume of applications, we ask that you apply for the role through this ad directly to ensure your full application is reviewed and all candidates receive a timely response.

Please take the time to read the full job advert before applying, so you have a clear understanding of the role, responsibilities, and what we’re looking for. We want to make sure it’s the right fit for you before you hit apply!

If you have any questions, please get in touch with Sarah on for a confidential chat.

To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We’re all on a journey together so come along…

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Staffing and Recruiting

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