Complaints Assessor | Ateha Take Amuamu

Use your analytical and communication skills to support fairness, accountability, and better outcomes in health and disability services.

• Excellent writing and communication skills required
• Several permanent full-time positions
• Auckland CBD or Wellington CBD Location

Ko wai tatou | Who we are

The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

As New Zealand's health watchdog, the Commissioner is involved in a wide spectrum of health concerns to ensure accountability in the healthcare system and promote high standards of care.

Job Description

Mo tenei turanga mahi | About this roleAs a Complaints Assessor, you'll be part of a high-performing team responsible for assessing and resolving complaints about health and disability services.

You'll analyse new complaints, draft clear and empathetic correspondence, review clinical and provider responses, and engage directly with consumers and providers to support resolution.

You'll work closely with senior colleagues to ensure complaints are managed fairly, efficiently, and in line with the Commissioner's statutory responsibilities.

This is a great opportunity to develop your skills in a meaningful area of public service.

You'll gain experience working with legal and clinical information, contribute to the resolution of complaints, and help identify issues that matter to consumers.

You'll also be supported to grow your capability through mentoring, peer learning, and exposure to more complex work overtime.

Desired Skills and Experience

Ko nga mea ka hiahiatia e koe kia angitu te haere | What you'll need to be successful :

We're looking for someone who is thoughtful, empathetic, and detail-oriented — someone who can communicate clearly and calmly, even when the subject matter is sensitive or complex.

You'll bring :

• Excellent writing and communication skills
• The ability to engage with people from a wide range of backgrounds
• A calm, professional, and empathetic approach
• Resilience when working with challenging or emotional content
• Strong problem-solving and analytical skills
• A genuine interest in health, disability, and consumer rights
• A relevant tertiary qualification (law, health, or disability-related fields are an advantage)
• At least two years' relevant experience in complaints, investigations, customer resolution, or a related area

Awhe utu - Salary range

As part of our remuneration framework the base salary is $80,402 and actual salary is dependent on skills and experience.

Note : KiwiSaver / employer contribution is in additional to your base salary.

We offer a range of benefits including :

• Four weeks annual leave and 15 days sick leave
• EAP service and professional supervision
• Flexible working opportunities, including working from home (3 Days in the office and up to 2 days at home)
• Discounts on health insurance
• Learning and professional development opportunities

If you're keen to see the direct impact your contribution can have for the health and disability sector, this is your opportunity to see the positive outcomes first hand.

To download the Complaints Assessor position description, please click here.

or follow the link below (copy and paste in the web browser).

All applicants must complete the online HDC application form to be considered.

Applications can be submitted via / .

Your CV and Cover Letter can be attached within the application.

E-mail enquiries to

Applications for this role close 21 September 2025.

Please note : Applications will be reviewed as they're received, and the role may close early if suitable candidates are found.

We encourage you to apply as soon as possible.