Group Support Administrator

## Mo tenei turanga mahi | About this role

• Mo te tunga | About the role
• Working as a customer focused administrator as part of our applications / claims team, within Veterans' Affairs New Zealand, you will learn all aspects of processing claims for our veterans and their whanau, while also looking for ways to improve the application processes.A typical day could include :
• Contacting veterans and medical professionals to obtain missing information and ensuring applications are complete.
• Requesting medical information and providing it to the decision making team.
• Setting up payments and finalising correspondence about claim outcomes.
• Contributing to projects and improvement initiatives.
• Nga pukenga me nga wheako | Skills and Experience
• You will have strong customer service experience, with the ability to understand and explain processes clearly to a wide audience.

Using patience and understanding, you will have a focus on assisting veterans and their whanau to gain access to the support they need.

You will also have :

Once you have undergone training and are up to speed, there is the option of working from home 2 days a week.It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants.

But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection.

Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community.

Get expert financial guidance and mortgage broker services.

Find all our benefits and more on the .

NZDF champions diversity and inclusivity, valuing every member and fuelling their success.

We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence.

With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment.

Join us in shaping a brighter future, where everyone thrives.

Each listing contains the Position Description and a Contact Us option for any queries or technical issues.

At this point in time this position is not proposed to be affected.

We welcome your application for this important role and want to let you know that if the WSP is likely to impact on the role you are applying for, we will let you know at the earliest opportunity.

Here's what you need to know : Low Level Security Clearance

We do welcome your application at a time when you will meet the requirements.

| Location : | Wellington - Wairarapa |

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