Scheme Administrator

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

This is an exciting opportunity to join Datacom’s administration team to deliver high-quality services for one of our valued customers. As a Scheme Administrator, you’ll play a key role in the accurate and compliant management of customer member accounts, processing entitlements, and providing responsive support to member inquiries.

You will be part of a professional, service-focused team, working closely with the customer to ensure their processes run smoothly while meeting all legislative and compliance requirements.

Our offices are based in Wellington. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work / life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Scheme Administrator you will be focused on :

• Administering and reconciling member accounts for our customer
• Processing customer member entitlements
• Responding to member inquiries (via phone and written communication)
• Ensuring compliance with relevant legislation and trust deeds
• Maintaining high levels of accuracy and professionalism

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements, and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience :

Nice to have :

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.