Ecommerce National Operations Specialist

OverviewWoolworths is New Zealand's leading supermarket brand, serving more than 3 million customers every week.

We're committed to providing our customers with choice, value and convenience, so they'll enjoy the best overall shopping experience.

Our purpose is to make Kiwis' lives a little better every day.

With 189 supermarkets across New Zealand supported by 21,000+ team members, we give our customers a choice of more than 20,000 different products in each of our stores.What you'll doReporting to the eCommerce Operations Manager, this role ensures seamless daily operations across stores, CFCs and eStores.

You\'ll establish support systems, maintain readiness, drive continuous improvement, build team capability, own processes, use data to enhance performance, and collaborate cross-functionally for efficient, compliant, customer-centric eCommerce fulfilment, while coordinating seasonal events and managing risk.You WillLead eCommerce Operations Run & Operate support as a senior Subject Matter Expert (SME)Equip stores with eCommerce systems and current Promapp processes.

Support and operationalize eCommerce capacity and planningBuild team capability through training, standardized tools, and knowledge-sharingMaintain a comprehensive understanding of the entire eCommerce fulfilment process, identifying dependencies and opportunitiesAct as the primary contact for operational process inquiries, coordinating with various teams (fulfilment, support, product, finance, property, productivity) to align efforts for renewals and new storesBe the go-to for eCommerce equipment and demand planningUtilize data and system insights for improvement, monitor performance metrics, and foster continuous improvement by benchmarking best practices and addressing operational issues.What you'll bringExtensive experience in eCommerce operationsStrong background in process ownership and governance, including defining, documenting, auditing, and improving operational processes (e.g., using Promapp)Demonstrated ability to drive operational readiness and optimizationExperience leveraging data and insights to drive performance improvements and inform decision-making in an operational contextProven experience in cross-functional collaboration and stakeholder engagement,Experience in developing and delivering training programs5+ years leading projects5+ years in eCommerce / RetailWorking with Woolworths NZOur purpose is to make Kiwis\' lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do.

There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

We offer a diverse range of career opportunities across our ecosystem.Me mahi tahi tatouWe're an equal opportunity employer and are committed to the principle of equal opportunity for all.If you're smart and good at what you do, let's work together

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