Aftersales - National Account Manager

Overview

Reference : 6810332

Drive customer success.

Build partnerships.

Deliver results.

Location : Auckland |

Full-time

We're seeking a

National Account Manager - Aftersales

to take ownership of key national accounts, ensuring customer satisfaction, retention, and revenue growth.

In this pivotal senior leadership role, you'll manage proposals, contracts, and SLAs, while building strong relationships with clients and our dealer network.

You'll work closely with senior leaders and internal teams to deliver tailored solutions, resolve issues, and identify new business opportunities.

What you\'ll do :

Collaborate with dealers and internal teams to deliver seamless customer experiences.

Be the main point of contact for key national accounts.

Build trusted, long-term customer relationships.

Lead proposals, contracts, and

SLA management

, ensuring compliance and service excellence.

Monitor account performance and identify growth opportunities.

Track spend, resolve escalations, and drive continuous improvement.

What you\'ll bring :

Key account management experience

• with corporate and family businesses alike.

Strong understanding of

aftersales process and best practice

Knowledge of proposals, contracts, and SLA frameworks.

Commercial acumen with strong negotiation and relationship skills.

Strong lead by influence track record.

Work with

leading brands

in the automotive and heavy vehicle sector.

Play a key role in

shaping national aftersales strategies and customer centric focus

Work alongside some of the best senior leaders in the industry.

Competitive salary, company vehicle, and development opportunities.

Take the lead in managing our national accounts and delivering excellence across the country.

Apply now

and help us grow our network and reputation.

Learn about what we do to support and encourage our team.

Contact Us

If you have any questions, drop us an email.

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