Provider Communications Manager

OverviewProvider Communications Manager role at Southern Cross Health Insurance – 9-month Fixed-Term opportunity within the Retention & Engagement team.

This role focuses on designing and delivering provider engagement programmes with storytelling and measurable impact.You will champion data-driven strategies to enhance communications, strengthen provider relationships, and build long-term brand affinity – reinforcing our health and wellness promise.Key ResponsibilitiesDevelop and implement strategic communication plans that drive provider engagement and retention.Partner with provider-facing teams (partnerships, advocacy, integrity, clinical) to foster positive relationships and improve experience.Ensure clear, consistent messaging across all provider touchpoints.Lead content creation for provider channels – newsletters, websites, events, and education materials.Oversee provider complaints and feedback processes, supporting continuous improvement.Increase internal visibility of provider strategy through targeted communications.Monitor and guide appropriate provider use of Southern Cross branding.Coach teams on effective and consistent communication practices.About YouProven experience in communications, marketing, or related field.Skilled in developing and executing B2B communication strategies.Strong copywriting and content creation expertise.Confident using data and insights to inform strategies.Familiarity with healthcare or medical terminology (advantageous).

Proficient in modern communication tools and techniques.Highly organised, detail-focused, and brand-consistent.Understanding of customer loyalty and affinity-building drivers.Comfortable working in Agile and adaptive environments.Ngakau nui.

Ahurutanga.Tikanga.Join a proud diverse team that is always there, always real, always true.

If you thrive in a caring, honest and open culture, you'll love working with us.

We prioritise professional development opportunities and offer opportunities to thrive personally, with exceptional work / life balance.

We also support diversity and inclusion initiatives.About UsWe're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.

With almost a million members in our care, we are New Zealand's leading health insurer.

We focus on delivering outstanding experiences to our members in their time of need, supported by a high-performing, values-based team environment.Employment detailsSeniority level : Mid-Senior levelEmployment type : Full-timeJob function : Marketing, Public Relations, and Writing / EditingIndustries : Insurance

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