Helpdesk Contact Centre

Help Desk Contact CentreLocation : WellingtonEmployment Type : Permanent Full-TimeAbout the RoleSeeking a reliable and customer-focused Helpdesk Contact Centre Representative to join our growing team.

In this role, you will be the first point of contact for incoming client calls and responsible for delivering efficient and professional service support.Key ResponsibilitiesAnswer incoming calls and respond to client inquiries in a timely and courteous mannerLog work requests and service issues accurately using our online systemCoordinate reactive maintenance jobs between clients and contractorsEnter data efficiently and maintain up-to-date recordsProvide clients and service providers with information, including status updates and reporting dataPrepare and send emails to contractors or clients as requiredSkills & ExperiencePrevious experience in a helpdesk, call centre, or customer service roleExcellent verbal and written communication skillsHigh attention to detail and accurate data entry skillsAbility to prioritize tasks and manage multiple requests under pressureStrong organizational and time-management abilitiesBasic computer proficiency and comfort using online systems and emailWhat We OfferFriendly, supportive work environmentOn-the-job training and ongoing supportOpportunities for career progressionAbout BGISBGIS was recognized in the

• AFR BOSS Best Places to Work!

BGIS, with over 10,000 employees globally, leads in facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services.

Managing more than 50,000 diverse facilities, including critical environments like data centers, we serve clients across Defence, Healthcare, Government, Higher Education, and Utilities sectors.Apply Today!

If you're someone who thrives on providing great service and wants to be part of a dynamic support team, we'd love to hear from you.

Please submit your resume.

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