Technical Help Desk Representatives

Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving!

The Role

Multiple full-time positions available

Intake date - October

Must be flexible with days and hours throughout the week

Operate 7 days a week between 7am and 10pm, potential weekend work

Temporary contract (6 months) with a high chance of extension or permanent placement

Set shifts for predictable scheduling

3 weeks of paid training

Located in a modern office in central Wellington

Join a diverse, fun, and supportive environment

As a Technical Customer Support Representative, You Will

Be the first point of contact, providing technical customer service over the phone

Troubleshoot technical issues with customers

Log incidents and manage support processes

Sound like you?

Role

The ideal candidate will have a solid background in customer service or contact centres.

To succeed in this role, you MUST have :

Experience in a call centre environment (preferred)

Previous experience in a customer-focused role (essential)

Strong communication skills – both written and verbal

Excellent system skills and a confident understanding of technology

Problem-solving skills

Clear criminal history and credit check

NZ residency or citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.

Skills

Customer service, call centre, contact centre, technical helpdesk

Qualifications

High school graduate

Education : College / Pre-University

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