Senior Advisor Complaints

Overview

The Department of Conservation Te Papa Atawhai (DOC) invites applications for a Senior Advisor Complaints within the Governance and Government Services team. This newly created role focuses on developing a new approach to managing complaints, providing specialist resolution advice, triaging complaints, and supporting process improvements.

• Leading the development of a new approach to managing complaints
• Providing specialist resolution advice and support on complaint processes
• Triaging complaints

Location : Conservation House, Wellington. Permanent role with flexible working arrangements.

Team and context : Public Affairs supports the organisation to build trust with New Zealanders, Parliament, stakeholders, and staff. The role sits within the Governance and Government Services team and contributes to DOC’s reputation, funding strategies, and broader engagement across risk, governance, Ministerial support, communications, partnerships, brand, design, and digital expertise.

Ngā pūkenga me ngā wheko | Skills and experience : In this newly created role, we are looking for a committed individual who is confident in shaping and leading complaints processes. You will have a solid understanding of the impact of these processes on a government agency, with strong interpersonal, relationship management and communication skills. Your approach should combine best practice with innovation.

Desirable :

Mō te tīma | About the team : The Government Services team operates in a fast-paced, dynamic environment with a wide variety of work. Expect a high-performing, collaborative and friendly culture within the wider Governance and Government Services team.

Ngā āhuatanga kei a mātou | What’s in it for you? : DOC values a culture where everyone can participate, thrive, and grow. We are committed to being diverse, equitable and inclusive. Flexible work arrangements are supported where possible based on the role and with leader discussion.

Tono ināianei | Apply now : Apply online with a CV and cover letter highlighting your relevant skills and motivation. We are unable to accept direct or emailed applications and feedback to those not shortlisted. If you require accommodations during the recruitment process, please let us know. Secondment opportunities can be discussed with your manager (minimum Tier 4 approval in writing is required).

Rā katinga | Applications close : 11 : 59 pm on 9 October 2025.

Me he pātai anō | For further enquiries : contact Desiree Brown –

Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the entire employment period.

Depending on application volume, the advertisement may close earlier. We are not engaging with recruitment agencies for this role.

#J-18808-Ljbffr