Senior Advisor Complaints

Join a high performing collaborative team in a newly created role as a Senior Advisor Complaints.

Bring your strong complaints experience, best practice lens, and innovative mindset to help lead and shape DOC's complaints processes.The position will be focused on leading the development of a new approach to managing complaints, providing specialist resolution advice and support on complaint processes, and triaging complaints.ResponsibilitiesLeading the development of a new approach to managing complaintsProviding specialist resolution advice and support on complaint processesTriaging complaintsRequirementsHigh level of previous experience with complaints processes, dispute, or conflict resolutionCoaching and mentoring experienceHigh level of confidence in issue / risk identification, analysis, and mitigationSound decision making and problem-solving skillsStrong inquisitive, investigative, and critical thinking skillsExcellent written and verbal communication skillsExcellent relationship and interpersonal skillsHighly proficient using various workflow applications and Customer Relationship Management SystemsStrong time management and the ability to juggle multiple priorities successfullyAbout the TeamThe Government Services team works in a fast-paced and dynamic environment with a wide variety of work.

You will find a high performing, collaborative, and friendly culture where everyone gets on well together.What's in it for you?

DOC places importance on developing a culture where everyone can participate, thrive, and grow.

We're working towards being an organisation that is diverse, equitable, and inclusive by default.

We support flexible work arrangements for our staff.How to ApplyApply online with a CV and cover letter that highlights your relevant skills, experience, and motivation for joining Te Papa Atawhai.Eligibility to work in New Zealand is mandatory.

Depending on the volume of applications received, we may close this advertisement early, so please submit your application as soon as possible.EEO Statement : DOC is an equal opportunities employer.

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