Sales and Customer Service Assistant

The Role

As a Sales and Customer Service Assistant, you’ll be the friendly and efficient first point of contact for our clients. You’ll handle incoming sales enquiries, process customer orders, and ensure every interaction reflects Arrow’s reputation for exceptional service.

This role also supports our Sales Account Managers, helping to deliver outstanding results across key clients and projects. It’s a dynamic, hands-on position suited to someone who thrives in a busy environment and enjoys problem-solving and teamwork.

Key Responsibilities

• Customer Support & Communication
• Respond quickly and professionally to customer enquiries via phone, email, and web forms.
• Resolve issues efficiently, maintaining a positive and empathetic attitude at all times.
• Support clients visiting the Arrow Uniforms showroom.
• Liaise with internal teams to ensure customer needs are met promptly.
• Assist Account Managers with quotes, proposals, and order follow-ups.
• Process orders accurately and track their progress through to completion.
• Maintain detailed customer records in CRM and ERP systems (NetSuite, Smartsheet).
• Contribute to continuous improvement initiatives to enhance service delivery.

About You

We’re looking for someone who’s passionate about helping people, organised, and loves being part of a supportive team.

You’ll bring :

Why Choose Arrow

At Arrow, we pride ourselves on being more than just a workplace. We’re a supportive, close-knit team that values collaboration, balance, and growth.

Applicants must have the legal right to live and work in New Zealand.

Next Steps

We typically advertise roles for at least two weeks to ensure applicants have time to learn about Arrow and put their best foot forward. During this time, we’ll begin shortlisting for phone interviews. As we carefully review each application, please allow a few working days for us to get in touch.

To help fast track your application, please include any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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