Sales And Customer Service Assistant

The RoleAs a Sales and Customer Service Assistant, you'll be the friendly and efficient first point of contact for our clients.

You'll handle incoming sales enquiries, process customer orders, and ensure every interaction reflects Arrow's reputation for exceptional service.This role also supports our Sales Account Managers, helping to deliver outstanding results across key clients and projects.

It's a dynamic, hands-on position suited to someone who thrives in a busy environment and enjoys problem-solving and teamwork.Key ResponsibilitiesCustomer Support & CommunicationRespond quickly and professionally to customer enquiries via phone, email, and web forms.Resolve issues efficiently, maintaining a positive and empathetic attitude at all times.Support clients visiting the Arrow Uniforms showroom.Liaise with internal teams to ensure customer needs are met promptly.Assist Account Managers with quotes, proposals, and order follow-ups.Process orders accurately and track their progress through to completion.Maintain detailed customer records in CRM and ERP systems (NetSuite, Smartsheet).

Contribute to continuous improvement initiatives to enhance service delivery.About YouWe're looking for someone who's passionate about helping people, organised, and loves being part of a supportive team.You'll bring : Proven customer service experience in a fast-paced environment.Excellent communication and relationship management skills.Strong attention to detail and organisational ability.Proficiency in Microsoft Office, Smartsheet, and / or NetSuite.A proactive mindset and the confidence to take initiative.Experience in apparel, uniforms, or product-based industries is an advantage — but what matters most is your attitude and willingness to learn.Why Choose ArrowAt Arrow, we pride ourselves on being more than just a workplace.

We're a supportive, close-knit team that values collaboration, balance, and growth.Modern facilities : Enjoy working in our brand-new HQ in Upper Hutt — with less city traffic!

Team spirit : A collaborative culture where people genuinely support one another.Social connection : Regular morning teas, team lunches, and milestone celebrations.Growth opportunities : Regular training, coaching, and clear career pathways.Birthday leave : Take a paid day off on your birthday after your first year!

Bonus scheme : Company-wide performance bonus structure for all staff.Applicants must have the legal right to live and work in New Zealand.Next StepsWe typically advertise roles for at least two weeks to ensure applicants have time to learn about Arrow and put their best foot forward.

During this time, we'll begin shortlisting for phone interviews.

As we carefully review each application, please allow a few working days for us to get in touch.To help fast track your application, please include any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

#J-

• Ljbffr