Customer Specialist

Overview

Here at ASB the Customer is at the heart of everything we do.

Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.

We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based in Queensgate, Lowerhutt.

As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers.

ASB offers innovative online offerings, and you will help support and educate our customers on the various banking solutions and options available to them.

This is afull-time position working 40 hours a week, on a flexible roster, Monday to Sunday.

You will be busy serving customers each day via a number of channels, while also maintaining the branch operations.

Responsibilities

• Serve customers each day via multiple channels and maintain branch operations.
• Educate customers on ASB's digital and self-service channels and banking solutions, tailoring personalised solutions by asking the right questions.
• Build relationships, learn quickly, respond promptly, and contribute to delivering memorable customer experiences.

What's in it for you

This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations.

ASB offer a fun and supportive team with awesome benefits.

Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.

You will also have access to :

A competitive market salary

A broad range of exclusive Staff Banking Benefits

Health, Life and Income Protection Insurance

Joining a dynamic and diverse team

How to apply

Me pehea te tono | How to apply?

For additional information please see the attached Position Description, and to register your interest in this position please apply online.

Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to; Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.

Diversity and inclusion

To serve a diverse community, we need a diverse organisation.

We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.

#J-18808-Ljbffr