Customer Service Specialist - Part-Time - Fixed Term

Title : Customer Service Specialist - Part-time - Fixed TermCustomer Service Specialist – part-time – fixed termShift work – 24 / 7 (will include weekends and public holidays)Fixed term contracts available varying from 30 hour / fortnight to 50 hour / fortnightStarting October / November 2025 to end April 2026 (or part thereof)Picton basedAt KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly.

Our mission, 'Stronger Connections, Better New Zealand,' highlights our dedication to sustainability and community well-being.Our people make KiwiRail exceptional.

By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best.

If you're passionate about innovation and safety, we'd love to welcome you aboard.We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time, fixed-term basis, looking after our Interislander and Scenic Train passengers and their luggage.

Ideally, we need you on board from October / November 2025 to end of April 2026, or earlier by negotiation.You'll not only provide exceptional customer service delivery to our passengers, you will also : Coordinate passengers and their bookingsAssist with ticketing and check-in services for both passengers, their vehicles and commercial vehiclesEnsure passenger's luggage is well looked after and properly labelledProvide general travel advice and information to our passengersWe are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.To be successful in this role, you must : Be able to think on your feet in a fast-paced environmentHave a strong customer focus with the ability to relate to people at all levelsHave a sense of urgency and work with speed and accuracyBe a great problem solverMaintain your composure and help keep passengers calm in high stress situationsHave impeccable attention to detail and a talent for multi-taskingHave exemplary communication and interpersonal skillsHave a moderate level of physical fitness as lifting of passenger's luggage is requiredNou te rourou | What's in it for you : Part-time gives you work / life balance – a chance to earn and still enjoy the summer weatherGreat experience to add to your CVFantastic penal rates (double time on Sun, time and a half on Sat, and time and a quarter for weekday night shifts)Kua rite, kia rite | Ready to Make a Difference?

Please note we will be shortlisting and interviewing as we advertise, so be in quick with your application!

#J-18808-Ljbffr