One Channel - Partner Account Manager Nz

Description and Requirements

Roles and Responsibilities

Relationship Management :

Develop and maintain strong, trust-based relationships with partner organizations.

Serve as the primary point of contact for partner inquiries, escalations, and communications.

Regularly engage with partners to understand their business objectives, challenges, and growth opportunities.

Business Development :

Collaborate with partners to develop joint business plans and strategies for mutual growth.

Negotiate partnership agreements, terms, and conditions, ensuring alignment with company goals.

Sales Enablement and Support :

Provide partners with the necessary training, resources, and support to effectively sell the company's products or services.

Assist partners in developing sales and marketing strategies, including collateral, campaigns, and lead generation activities.

Coordinate with internal sales teams to ensure seamless collaboration and alignment with partner initiatives.

Performance Monitoring and Analysis :

Monitor partner performance against key performance indicators (KPIs) and targets.

Analyse sales data, market trends, and partner feedback to identify opportunities for growth and improvement.

Provide regular reporting and insights to internal stakeholders on partner performance and market dynamics.

Strategic Planning :

Develop and execute strategic plans to maximize the value derived from partner relationships.

Collaborate with partners to identify new market opportunities, product enhancements, and joint go-to-market initiatives.

Stay informed about industry trends, competitive landscape, and market dynamics to inform strategic decision-making.

Issue Resolution and Support :

Address any issues, concerns, or conflicts that arise with partner relationships in a timely and effective manner.

Work closely with internal teams, such as product management, customer support, and finance, to resolve partner-related issues.

Advocate for partners internally to ensure their needs and concerns are addressed.

Product and Market Knowledge :

Maintain a deep understanding of the company's products or services, as well as the competitive landscape.

Educate partners on product features, benefits, and differentiation to enable effective positioning and selling.

Provide market insights and competitive intelligence to partners to help them better address customer needs and challenges.

Revenue and Growth Management :

Collaborate with partners to set revenue targets and growth objectives.

Drive initiatives to expand partner revenue streams, such as upselling, cross-selling, and market expansion.

Continuously evaluate and optimize partner programs, incentives, and co-selling opportunities to drive revenue growth

Drive the Education segment with a focus on expanding the range within our partner base.

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