Spa Team Leader

Overview

Working for Hilton.

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views.

Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.

Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors.

And, our amazing Team Members are at the heart of it all!

What will I be doing?

In your new role as Spa Team Leader you will be responsible for overseeing the spa therapists to deliver an excellent Guest and Member experience and will identify and facilitate training and development needs for Spa Therapists.

You will be responsible for delivering outstanding treatment experiences to all spa guests, support the Department Leadership and you will be available to work evenings and weekends.

Specifically you will perform the following tasks to the highest standards :

Provide professional beauty treatments and services for guests, including body and facial treatments, massages and tours of the spa

Conduct daily duties with integrity, respect and ownership to ensure that you maintain strong relationships with the Spa Manager and your fellow team members

Ensure exceptional guest experience from arrival to check out, bookings and upselling retail products

Assist Department Leadership to ensure the smooth day-to-day running of the department.

Ensure achievement of objectives and operational standards through excellent communication and attention to detail.

To manage the Spa Therapists to consistently deliver the highest possible standards

Collaborate with the Assistant Spa Manager to plan and co-ordinate external / third party training for team members

What are we looking for?

In your new role, you will be working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

At least 3 years' experience in the spa therapy industry as a multi-skilled therapist.

Excellent customer service experience.

Able to work in a team and demonstrate good people and communication skills, basic Microsoft Office skills

Dedication and commitment to hospitality, leadership and team work

Innovative in the delivery of marketing & training initiatives.

Available to work weekends and evenings

Thrive at Hilton

Thrive at Hilton is our Team Member Value Proposition.

It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs.

As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

See how this innovative program could help you achieve your personal dreams :

Workplace flexibility (work life balance)

Professional leadership development framework

Worldwide career opportunities

Access to Hilton University and over 5000 online learning programs

Free events and activities

Discounted gym membership

Discounted childcare

Free staff meal and daily dry-cleaned uniform

Discounted accommodation and food & beverage rates globally

Participate in ongoing recognition programs

Diverse by nature and inclusive by choice

Support to participate in a variety of local volunteer activities

Fast track to Hilton Honors Silver status

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members.

Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.

Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.

Work Locations

Hilton Queenstown Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Spa, Health Club, Recreation

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