Business Support Administrator

OverviewTautoko Mai is a dedicated charity working across Tauranga, Waikato and Whakatane, committed to creating communities free from sexual and family harm.

We provide comprehensive education, prevention, and support services to individuals, whanau, and communities affected by sexual harm.Our mission is to empower survivors through healing and advocacy, while promoting a culture of respect, safety, and wellbeing.

Guided by our values of Manaakitanga, Kaitiakitanga, Nga Tumanako, Mana Motuhake, and Whakapakari, we are passionate about making a positive difference in the lives of those we serve.

Communities free from sexual and family harm.RoleWe are seeking a skilled and motivated Business Support Administrator to join our Therapeutic Services, ACC team in Tauranga Moana.

This role provides vital financial and administrative support to ensure the smooth delivery of ACC-funded therapeutic services.

You'll work closely with the Clinical Contracts Manager and Senior Business Support Administrator, liaising with treatment providers and maintaining accurate invoicing, reporting, and system records.

As a key member of our team, you'll contribute to process improvements, help ensure efficient workflows, and uphold the values of Tautoko Mai in all aspects of your work.What You'll DoProcess invoices, payments, and reconciliations accurately and on timeMaintain treatment provider records across systems including CMS, Medtech, and XeroSupport the Clinical Contracts Manager and Senior Business Support Administrator with day-to-day operationsProvide administrative support for the recruitment and onboarding of treatment providersSupport to identify and implement process improvements to streamline workflowsProvide back-up administrative support across the team as requiredBuild strong, respectful relationships with treatment providers, colleagues, and stakeholdersEnsure all work aligns with cultural competency, inclusivity, and the values of Tautoko MaiWhat You'll Bring3+ years administration experience, ideally in ACC, medical, or similar fieldProficiency with database systems (CMS, Medtech, or similar) and Microsoft Office (especially Excel)Strong analytical and reporting skillsExperience in process improvement and workflow developmentUnderstanding of privacy and confidentiality requirementsGood written communication and customer service skillsAbility to build positive relationships and work collaborativelyKnowledge of medical terminology (desirable)Personal AttributesFlexible, proactive, and willing to learnEmpathetic and respectful, with strong cultural awarenessOrganised, accurate, and reliableProfessional and able to manage changing priorities with easeWhy Tautoko Mai?

At Tautoko Mai, you'll be part of a passionate team making a real difference in our communities.

We offer a supportive and inclusive workplace where your skills and values will thrive, and where your mahi directly contributes to building communities free from sexual harm and violence.How to ApplyIf you're ready to bring your skills to a role where you'll be supporting meaningful mahi, we'd love to hear from you!

All applications must be via Seek to assist our shortlisting process.Applications close : 14th October 2025 – we reserve the right to close this ad early upon applicant response, so please do not delay your application.Tautoko Mai is committed to equal opportunity and welcomes applications from all backgrounds.Unlock job insightsSalary match

• Number of applicants
• Skills matchYour application will include the following questions : Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a Business Support Administrator?

Do you have experience in administration?

Do you have previous invoicing experience?

Do you have data entry experience?

What's your expected annual base salary?

Do you have a current New Zealand driver's licence?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.Researching careers?

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