It Support Engineer (Break-Fix / Desktop Support)

OverviewIT Support Engineer (Break-Fix / Desktop Support) role at EIL Global.

Onsite support in Canterbury and Auckland regions in NZ; full-time and dispatch-based engagements.Skillsmacosbreakfixdesktop supportPoint Of Sale (POS) SystemsjamfautopilotimacmotherboardKey ResponsibilitiesPerform break-fix support for desktops, laptops (Windows / macOS), iMacs, and POS devices.Diagnose and replace faulty hardware components : HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc.Provide support for software installations, OS configuration, and minor troubleshooting.Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.Reimage systems using deployment tools or bootable media.Log all activities, time, and part usage in the ticketing system.Coordinate with L2 / L3 teams for escalations or specialized tasks.Travel to client sites for onsite support within the assigned region.Ensure SLA compliance and customer satisfaction for each ticket.Maintain inventory of spare parts and tools.Employment detailsSeniority level : Mid-Senior levelEmployment type : ContractJob function : Information TechnologyHow to applyIf interested, please share the following details along with your updated CV : Contact # : Email : Preferred Contact Time : Current Salary : Expected rate per hour : Current location : Visa / Citizenship : Thank you,Preethi SampathProject

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