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Customer Support Engineer
Tata Consultancy ServicesAuckland, Auckland, New Zealand8 days ago
Job description5+ years of experience with GE Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8 5+ years of experience with Magik, Java, VMDS & Oracle Database SQL, shell scripting, ability to read and interpret logs & debug files Installation of Operating system patches and other 3rd party software such as ONA, Data Center Management System configuration and hands-on experience with installation of GE Smallworld suite of products Experience in picking up and installing fixes on live customer systems Proven track record of problem analysis, identification and resolution Strong troubleshooting & debugging skills Good communication skills (verbal and written) MS Office applications (Word, PowerPoint, Excel) and MS Outlook competency Object-oriented programming techniques, Oracle, and / or system administration is a plus Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer Take a leadership role in strategizing with internal staff and customers to solve and prevent recurrence of issues Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control and compliance protocols Mentor staff in troubleshooting and analysis methods Knowledge transfer – write user / technical documentation and case notes; act as a technical resource for staff Contribute to Knowledge Base for customer-specific issues to benefit the broader customer and support team Analyze and troubleshoot issues involving all GE solutions, including UI, network and communication connectivity, interoperability, data collection / storage, visualization, analytics, control systems and interfaces to enterprise systems Own and manage personal caseload and perform case follow-up Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate necessary information to correct issues Adhere to Quality processes; ability to be part of an on-call rotation for after-hours customer calls Ability to travel to customer sites Mid-Senior level Full-time Information Technology IT Services and IT Consulting
Overview
Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses, rooted in the community and environment. Our values combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022, with a long-term goal of net zero emissions by 2030. Corporate sustainability is embedded in our triple-bottom-line : people, planet, and purpose. Our offices are designed with eco-friendly features to reduce carbon footprint and enhance energy efficiency. When you become part of the TCS family, you will contribute to innovation, excellence, and a brighter, greener future together. Join us and drive sustainability through technology and talent at Tata Consultancy Services, APAC.
Responsibilities
- Meet business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross-functional teams
- Drive closure on customer issues raised on GE Smallworld products
- Address customer issues and concerns with Smallworld applications
- Own and manage personal caseload and perform case follow-up
- Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information to correct issues
Must Have Technical / Functional Skills
Generic Managerial Skills
Seniority level
Employment type
Job function
Industries
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Support Engineer • Auckland, Auckland, New Zealand
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