Customer Support Engineer

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APAC Recruitment - Talent Acquisition Specialist - Hong Kong | Graduate Hiring (Australia & New Zealand) at Tata Consultancy Services

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today

Must Have Technical / Functional Skills

• 5+ years of experience with GE Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8
• 5+ years of experience with magik, Java, VMDS & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management,
• System configuration and Hands on Experience with installation of GE Smallworld suite of products.
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Object-Oriented programming techniques, Oracle, and / or system administration, is a plus
• The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE Smallworld products
• Responsible for addressing customer issues and concerns with Smallworld applications

Generic Managerial Skills, If any

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries : IT Services and IT Consulting

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United States $90,000.00-$120,000.00 2 weeks ago

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