Customer Support Specialist

Are you looking for a new opportunity that will excite and challenge you every day as well as help people? Well, we have a role for you!

This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet software customer base. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinic's business.

We're looking for driven individuals who have a problem-solving mindset and have a knack for helping others. No two days are the same! We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.

ezyVet is a cloud-based Veterinary Practice Management Software. We provide easy-to-use software that helps veterinary practices save time, increase revenue, communicate better with clients, and reduce workload stress. We are a premium software product and part of IDEXX’s Veterinary offerings.

Pets and tech, it’s a winning combo! Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

A bit more about the role, you will :

• Supporting veterinary customers all over the globe with high-quality email and phone customer service relating to the use of our practice management software
• Efficiently problem solve and manage tickets until resolution
• Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers!
• You'll learn to be a support specialist, trainer extraordinaire, and even learn technical writing

So what are we looking for?

More importantly, what you can expect from us?

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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