This job offer is not available in your country.
Customer Support Specialist - Fixed Term Full-time - Auckland South
THLWaitakere Ranges, Auckland, New Zealand30+ days ago
Job descriptionAnalytical skills Strong communication and interpersonal skills Multi-tasking and time management Leadership and coaching abilities Problem-solving skills Reliability and adaptability Proactiveness and continuous improvement mindset Experience with Microsoft Office applications (D365, Outlook, Excel) Relevant qualification in a related field is desirable Excellent customer service and interpersonal skills Experience in managing written correspondence is desirable Experience with complaint resolution is essential Ability to work under pressure Reliable team player able to work collaboratively Willing to work flexibly, including weekends and public holidays with prior notice Available to work on a rotating roster over 7 days - 5 days on 2 days off between 7am - 9pm (hours can be extended over summer period with notice) Competitive wage and comprehensive company benefits Flexible work environment that embraces travel and experiences Career progression opportunities within thl Diverse and inclusive team culture Free use of Motorhome within 90 days of employment
Customer Support Specialist - Fixed Term Full-time - Auckland South
Join Tourism Holdings Limited (thl)
Tourism Holdings Limited (thl) is the world's leading provider of holiday vehicles for rent and sale, operating under various brands across Australia, New Zealand, the USA, and the UK. Our brands include maui, Apollo, Britz, Cheapa Camper, Hippie, Mighty rentals, and more. We also design motorhomes through Action Manufacturing and create digital products via thl Digital.
Objective / Purpose :
We are looking for a full-time, fixed term Customer Support Specialist on a 1-year contract to help provide high-quality, on-road customer support by resolving issues and concerns quickly and effectively. Support the wider business in complaint resolution and process insurance claims using thl's electronic and manual systems.
Responsibilities :
- Deliver exceptional service to customers, contributing to their unforgettable holiday experiences
- Resolve product or service issues by clarifying the problem, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
- Tailor solutions to balance customer and business requirements
- Build strong relationships with external suppliers
- Maintain knowledge of thl fleet and the geography of New Zealand
- Complete assigned tasks accurately, professionally, and promptly
- Handle customer complaints positively and escalate appropriately when required
- Act as a Subject Matter Expert for branches and departments in complaint resolution
- Actively participate in the thl Health and Safety system
- Represent the company in alignment with thl's purpose, vision, and brand pillars
- Other duties as required by your manager
Skills and Attributes :
Requirements :
Ready to Join Our Team? If you're an effective communicator with an enthusiastic, proactive attitude, and have the skills and experience listed above, we'd love to hear from you!
#J-18808-Ljbffr
Create a job alert for this search
Customer Support Specialist • Waitakere Ranges, Auckland, New Zealand
Related jobs
- Promoted
Customer Support Specialist
IDEXX Livestock DiagnosticsAuckland, Auckland, New Zealand Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people? Well we have a role for you!!!!.
This role will be part of our highly successful and grow...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist, New Zealand
TeslaAuckland, Auckland, New Zealand Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growin...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Caller
RippleWorkFromHome, Auckland, New Zealand Applicants must be residing in New Zealand and legally entitled to work here.This position is offered as a contractor role, not an employment position.
As a contractor, you will be responsible for y...Show moreLast updated: 7 days ago
- Promoted
Customer Care Associate
remoteWorkFromHome, Auckland, New Zealand Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease.We make it possible for businesses of all sizes to recruit, pay, and manage internatio...Show moreLast updated: 3 days ago
- Promoted
Customer Care Consultant - Casual
SeaLink New Zealand LimitedAuckland, Auckland, New Zealand If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today!.We’re gearing up for a busy and exciting summer — and we need vibrant, customer-fo...Show moreLast updated: 30+ days ago
- Promoted
Customer Care Consultant
SeaLink Travel GroupAuckland, Auckland, New Zealand If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today!.We’re gearing up for a busy and exciting summer — and we need vibrant, customer-fo...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Specialist - Northcare
Tend Health LtdAuckland, Auckland, New Zealand Customer Experience Specialists.We are a full-service GP provider, but not your typical GP practice.We’re re-imagining the way people access primary healthcare using a mobile app and exceptional cu...Show moreLast updated: 22 days ago
- Promoted
Customer Service Consultant
SmartmotorhomesAuckland, Auckland, New Zealand Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Wa...Show moreLast updated: 14 days ago
- Promoted
Customer Support Specialist
black.aiAuckland, Auckland, New Zealand Got energy, love solving problems, and care about giving customers a great experience?.At Halter, we’re changing how farming works.
smart collars, virtual fences, real-time animal insights.Our supp...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
IDEXXAuckland, Auckland, New Zealand Are you looking for a new opportunity that will excite and challenge you every day as well as help people? Well, we have a role for you!.
This role will be part of our highly successful and growing ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Consultant
Wilderness Motorhomes LtdAuckland, Auckland, New Zealand Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Wa...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
IDEXX GmbHAuckland, Auckland, New Zealand This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet software customer base.
You'll support our global users on complex workfl...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Consultant Job in Mangere, Auckland – SEEK
International Travel CollegeAuckland, Auckland, New Zealand Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Wa...Show moreLast updated: 14 days ago
- Promoted
Customer Support Specialist
Idexx LaboratoriesAuckland, Auckland, New Zealand Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people? Well we have a role for you!!!!.
This role will be part of our highly successful and grow...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Lead - CRM - Customer Tribe
ASB BankAuckland, Auckland, New Zealand ASB is embarking on a major transformation to replace our core Customer platform.This is a senior, high-visibility role with strong support from the Board and leadership, and genuine excitement for...Show moreLast updated: 18 days ago
- Promoted
Customer Experience Team Member (Silverdale)
BoahydraulicsAuckland, Auckland, New Zealand We’ve got a Customer Experience role on offer.Join a fast-paced, hands-on team in Silverdale, Auckland, New Zealand.It’s more than a desk job - you’ll be helping our customers take total control.We...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Specialist
HalterAuckland, Auckland, New Zealand Got energy, love solving problems, and care about giving customers a great experience?.At Halter, we’re changing how farming works.
smart collars, virtual fences, real-time animal insights.Our supp...Show moreLast updated: 30+ days ago
- Promoted
Customer Experience Specialist - Accounting
Roman Health Pharmacy LLCAuckland, Auckland, New Zealand At Xero, we’re here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When...Show moreLast updated: 30+ days ago