Customer Service Consultant

Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Want to work in a fun, supportive environment with a team that genuinely enjoys what they do? This could be your next adventure.

Who is Wilderness?

Wilderness is a New Zealand–owned family business that’s been at the forefront of tourism for over 20 years. We rent premium motorhomes to both locals and international visitors, and we’re also the exclusive New Zealand distributor for some of Germany’s top motorhome brands.

We’re here to help our customers create unforgettable journeys across Aotearoa in beautifully crafted European motorhomes. But it’s not just about the vehicles—it’s about the experience we deliver, which our glowing reviews speak volumes about.

With tourism in full swing and strong demand for our products and services, now’s a great time to join the Wilderness team.

What will you do?

As a customer service consultant (aka adventure support consultant), you will be responsible for setting our guests off on a truly remarkable holiday - one that they\'ll always remember. You will blow them away with your warm Kiwi welcome and put to rest any concerns they have about using our premium motorhomes. You will take time to get to know them and their aspirations and share your local knowledge with them. This position will have a roster from Sunday to Thursday.

What we need from you

Experience in tourism, service, or hospitality, demonstrating an understanding of customer needs and service excellence.

Experience in CRM (e.g., HubSpot) & IT Systems, including experience with AI tools.

Strong attention to detail.

Resilient & Adaptable : Thrives in dynamic, high-demand environments, demonstrating the ability to navigate challenges calmly and effectively.

Innovative & Collaborative : Develops creative solutions while working effectively with diverse teams, fostering a culture of shared success.

Committed to Growth : Continuously learns and develops professionally, embracing new challenges and knowledge.

Strong Cultural Alignment : Fits with the Wilderness culture and aligns with the company values.

Availability to work weekends.

Ability to drive large vehicles e.g. motorhomes.

Permanent legal entitlement to work in NZ

7 reasons why you would want to be part of our team

We have a strong sense of purpose - everything we do relates back to our mission and values

Everyone has a passion for what they do and you can feel it

You get to learn and grow in a fun and supportive environment

You get to work with people from different backgrounds and all walks of life

You will work with the customer service gurus in the tourism industry and have access to high performance coaching

We are performance-driven and reward you for your achievements

We actively encourage you to travel and explore using our motorhomes

Caring deeply about our people comes naturally to us. That’s why we are committed to fostering a diverse and inclusive workplace where all team members are valued, respected, and given equal opportunities. We encourage applicants from all backgrounds to apply. Learn more by reading our Diversity, Equity, and Inclusion (DEI) policy at

If the above is you, apply now with your CV and cover letter outlining why you are the right fit for this role and why you want to join the team. Only candidates who send both documents will be considered.

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Your application will include the following questions :

• How many years\' experience do you have as a Customer Service Representative?
• Which of the following statements best describes your right to work in New Zealand?
• Do you have customer service experience?
• Do you have a current New Zealand driver\'s licence?
• How would you rate your English language skills?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

What can I earn as a Customer Service Representative

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