Customer Service Consultant - Accident Management - 12-month contract

Overview

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It is the driving force that keeps us the fleet and leasing leader in Australia and New Zealand. When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. We are a diverse crew that is welcoming, empowering, and focused on success.

About the role

We are seeking a Customer Service superstar who is passionate about insurance, the fleet industry and customer service. This role focuses on providing outstanding service to existing clients. The ideal candidate will be part of a supportive team that values quality, performance, and overall customer satisfaction.

Responsibilities

• Proactively answering all calls to achieve and exceed daily, weekly, and monthly requirements
• Lodging new claims and allocation of all repairs through the preferred repairer network
• Coordinating reservations for any hire car requirements
• Following all claims through to completion to ensure prompt finalisation
• Building and maintaining relationships within our national preferred repairer network and third-party suppliers
• Diligent management of claims portfolio to ensure timely action on all claims including settlements

About you

The successful candidate will portray the following :

For you

We offer industry leading Custom Perks including :

How to apply

Please submit your resume and cover letter by clicking Apply Now.

We are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

Our diverse crew

We encourage applications from diverse backgrounds and are committed to building an inclusive team. If you identify as someone from a diverse background and require support, please contact our Careers Team at or call for a return call from the Talent Team. Diverse backgrounds include culturally diverse individuals, people with disabilities, members of the LGBTQIA+ community, and women.

Unlawful conduct commitment

Custom Fleet maintains a culture of respect with zero tolerance for discrimination, harassment, or victimisation. We uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited re

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