Customer Support Specialist

Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people? Well we have a role for you!!!!

This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet software customer base. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimise their clinics business.

We're looking for driven individuals who have a problem solving mindset and have a knack for helping others. No two days are the same! We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.

Within IDEXX, ezyVet is a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.

But what is ezyVet you ask? ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX’s Veterinary offerings.

Pets and tech, it’s a winning combo!

Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

A bit more about the role, you will :

• Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software
• Efficiently problem solve and manage tickets until resolution
• Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers!
• You'll learn tobe a support specialist, trainer extraordinaire and even learn technical writing

So what are we looking for?

More importantly, what you can expect from us?

Why IDEXX?

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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