Service Desk Analyst

Overview

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About Us : Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Short Description : Looking for Senior Business Service Desk Analyst

Location : Auckland / Christchurch, New Zealand

Visit : to see how Infosys (NYSE : INFY) can help your enterprise navigate your next.

Note : Please contact our Recruitment team for adjustments if you require accessibility accommodations during recruitment. Infosys does not accept unsolicited resumes from third parties unless coordinated through the Talent Acquisition department. All aspects of employment at Infosys are based on merit, competence, and performance, and Infosys is an equal opportunity employer.

Roles And Responsibilities

• Provide technical support to Customer employees, partners, and vendors
• Handle inbound customer calls, tickets, emails, and proactive alerts with a focus on first-contact resolution
• Resolve 90–95% of interactions within the team without escalation
• Perform time-critical functions such as BCP activations and retail store support
• Provide comprehensive support across Corporate, Enterprise, and Government services
• Handle diverse customer environments, applications, and support processes
• Collaborate with Major Incident Managers (MIMs) for P1 / P2 incidents

Support a Wide Range Of Products Including

Essential Skills / Competencies / Experience

Preferred Qualifications

Additional

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

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