Business Analyst - Business Improvement & Innovation

## Mō tēnei tūranga mahi | About this role

• Join a nationally significant project shaping the future of border management in Aotearoa!
• Join the New Zealand Customs Service and play a key role in delivering this initiative.
• About the Role | Mō tēnei tūranga mahi
• As
• Business Analyst
• , you will work on a variety of aspects of this significant regulatory change project. You'll work in a dynamic, multi-stakeholder environment as part of a project team driving towards successful implementation.Your responsibilities will include :
• Engaging with internal and external stakeholders.
• Providing high quality analysis of current state.
• Documenting business requirements for the proposed changes.
• Designing future state operating models.
• Supporting stakeholders and the project team with delivery and embedding of the changes.
• This is a fixed term contract for 12 months and you will report to the Manager, Business Improvement and Innovation.
• The salary range for this role is $106,618 to $137,746.
• About You | Ko wai koe
• You are a skilled business analyst with an understanding of regulatory change. You thrive in dynamic environments and excel at stakeholder engagement and coordination.You'll bring :
• A qualification or equivalent experience in business analysis.
• Demonstrated experience in successfully delivering business improvement or service design solutions that deliver tangible benefits.
• Experience with quantitative and qualitative data analysis, tools, methodologies, and presentation styles.
• Experience in a wide range of technical and functional requirements gathering.
• Strong problem-solving capability, including ability to collaboratively identify problems, and implement innovative solutions that align with strategic direction.
• Excellent communication skills both verbally and written with the ability to communicate complex information to wide-ranging audiences at all levels, and able to translate technical concepts to a non-technical audience.
• Experience designing and delivering regulatory change in a complex, multi-stakeholder environment would be highly desirable.
• Why Join Us | Mahi ki te Mana Ārai o Aotearoa
• At Customs, we protect and promote New Zealand through world-class border management.You'll be part of a collaborative, high-performing team committed to successfully delivering regulatory change that supports New Zealand's future border operations.The role offers variety, challenge, and the chance to make a meaningful contribution to New Zealand's border and national security.We value diversity, integrity, and a spirit of service. We also encourage the use of Te Reo Māori and Tikanga in the workplace.
• Working for Customs | Mahi ki te Mana Ārai o Aotearoa
• To work for the New Zealand Customs Service, you must be able to meet the following requirements :
• Be a New Zealand Citizen or New Zealand Permanent Resident
• Residing in New Zealand at the time of application
• Have resided continuously in New Zealand for the last 5 years\
• If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.
• How to apply | Me pehea te whakauru
• Please apply online - we cannot accept applications via email - you must apply using the link provided. You'll be asked about your relevant skills and experience, and why you are interested in this role, however a cover letter is not required. Shortlisted applicants will also complete a psychometric assessment.
• Applications close on Sunday 5th October 2025 at 11pm.
• The New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.
• | Location : | Wellington |

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