Business Analyst - Systems Improvement

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Lead and collaborate across DSS and the sector to improve workflow and process mapping to drive optimal systems for assurance and improvement activities

Analyse service data and drive evidence-based improvements

Develop tools, resources and frameworks to support excellence in service delivery

Analyse service data and performance, identify root causes of quality issues, and help design and implement initiatives that improve outcomes for disabled people and their whanau.

The Disability Support Services (DSS) Group is responsible for commissioning, funding, and stewarding high-quality services that support disabled people, their families, and whanau.

We're building leadership and management capacity across our teams to deliver both change and business-as-usual effectively.

We work closely with providers, stakeholders, and communities to ensure services are fair, consistent, transparent and sustainable.

With a strong focus on performance monitoring, data, and insights, we're committed to continuous improvement and evidence-based decision-making.

It's an exciting time to join DSS as we strengthen our systems and expand our capabilities.

We're looking for passionate people to help us achieve our goals and make a meaningful impact.

About the role | Mo te tunga :

As Business Analyst System Improvement, you'll play a key role in analysing service performance data, identifying trends and gaps, and supporting targeted improvement projects.

You'll work closely with quality advisors, subject matter experts, and providers to gather and interpret data from audits, complaints, incidents, and service user feedback.

Your insights will inform the design and implementation of initiatives that lift service quality and consistency across the sector.

You'll also help develop tools, templates, and reporting mechanisms, and contribute to tracking the impact of change initiatives on provider practice and outcomes.

Key responsibilities include :

Analyse service performance data (audits, incidents, complaints, provider reports) to identify trends and opportunities for improvement

Support the design, planning, and delivery of system, process and service improvement projects

Collaborate with project teams, quality advisors, and providers to develop practical tools and guidance

Develop and maintain monitoring and reporting frameworks to assess the impact of quality improvement activities

Translate complex information into accessible insights for decision-making and continuous improvement

Ensure technical information is accessible for diverse audiences, including disabled people, whanau, and provider networks

We value diversity and welcome applications from disabled people and those who have lived experience with whanau, or the disability community.

Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.

Proven experience in a similar role such as business information systems, workflow process mapping, statistics, business administration, or quality improvement

Strong experience as a Business Analyst in a range of project environments

Proven ability in critical thinking, analysis, and developing business solutions

Experience investigating and analysing complex problems and reaching sound conclusions

Skilled in stakeholder engagement and relationship building

Experience using a range of metrics, tools, and methodologies for data analysis

Proficient user of Word, Excel, Outlook, and project tools (e.g., Visio, PowerPoint, Jira, Confluence, SharePoint)

Familiarity with public sector environments and quality standards

Strong planning and organisational skills to manage multiple projects and competing deadlines

Excellent communication skills, able to translate technical information for diverse audiences

Salary | Utu-a-tau : $79,200.00 - $95,873.00

The Ministry of Social Development is a people-centred organisation.

We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.

Our people are as diverse as the communities we serve.

We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

How to apply | Me pehea te tuku tono :

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note : Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online.

If this is not possible or if you have any queries, please contact us at

Internal MSD Employees – please apply through your myHR portal at work.

This will ensure that your myHR employee profile is visible as internal candidate.

Joining MSD means being part of a whanau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment.

We work together to make a difference for communities while doing the right thing with integrity.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

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