Business Analyst - Business Improvement & Innovation

Business Analyst - Business Improvement & Innovation

Join a nationally significant project shaping the future of border management in Aotearoa!

Are you an experienced business analyst ready to support the discovery, design and delivery of a nationally significant regulatory change?

Join the New Zealand Customs Service and play a key role in delivering this initiative.

As

Business Analyst

, you will work on a variety of aspects of this significant regulatory change project.

You'll work in a dynamic, multi-stakeholder environment as part of a project team driving towards successful implementation.

Your responsibilities will include :

Engaging with internal and external stakeholders.

Providing high quality analysis of current state.

Documenting business requirements for the proposed changes.

Supporting stakeholders and the project team with delivery and embedding of the changes.

This is a fixed term contract for 12 months and you will report to theManager, Business Improvement and Innovation.

The salary range for this role is $106,618 to $137,746.

About You | Ko wai koe

You are a skilled business analyst with an understanding of regulatory change.

You thrive in dynamic environments and excel at stakeholder engagement and coordination.

You'll bring :

A qualification or equivalent experience in business analysis.

Demonstrated experience in successfully delivering business improvement or service design solutions that deliver tangible benefits.

Experience with quantitative and qualitative data analysis, tools, methodologies, and presentation styles.

Experience in a wide range of technical and functional requirements gathering.

Strong problem-solving capability, including ability to collaboratively identify problems, and implement innovative solutions that align with strategic direction.

Excellent communication skills both verbally and written with the ability to communicate complex information to wide-ranging audiences at all levels, and able to translate technical concepts to a non-technical audience.

Experience designing and delivering regulatory change in a complex, multi-stakeholder environment would be highly desirable.

At Customs, we protect and promote New Zealand through world-class border management.

You'll be part of a collaborative, high-performing team committed to successfully delivering regulatory change that supports New Zealand's future border operations.

The role offers variety, challenge, and the chance to make a meaningful contribution to New Zealand's border and national security.

We value diversity, integrity, and a spirit of service.

We also encourage the use of Te Reo Maori and Tikanga in the workplace.

To work for the New Zealand Customs Service, you must be able to meet the following requirements :

Be a New Zealand Citizen or New Zealand Permanent Resident

Residing in New Zealand at the time of application

Have resided continuously in New Zealand for the last 5 years

If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.

How to apply | Me pehea te whakauru

Please apply online - we cannot accept applications via email - you must apply using the link provided.

You'll be asked about your relevant skills and experience, and why you are interested in this role, however a cover letter is not required.

Shortlisted applicants will also complete a psychometric assessment.

Applications close on Sunday 5th October 2025 at 11pm.

The New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.

We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

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