Business Analyst - Business Improvement & Innovation

OverviewBusiness Analyst - Business Improvement & Innovation at New Zealand Customs Service.

Join a nationally significant project shaping the future of border management in Aotearoa.

This role supports the discovery, design and delivery of a nationally significant regulatory change within a dynamic, multi-stakeholder project team.As a Business Analyst, you will work on various aspects of this regulatory change project, contributing to successful implementation.ResponsibilitiesEngaging with internal and external stakeholders.Providing high quality analysis of current state.Documenting business requirements for the proposed changes.Designing future state operating models.Supporting stakeholders and the project team with delivery and embedding of the changes.Note : This is a fixed term contract for 12 months.

You will report to the Manager, Business Improvement and Innovation.

Salary range : 106,618 to 137,746 NZD.About YouYou are a skilled business analyst with an understanding of regulatory change.

You thrive in dynamic environments and excel at stakeholder engagement and coordination.QualificationsA qualification or equivalent experience in business analysis.Demonstrated experience in delivering business improvement or service design solutions with tangible benefits.Experience with quantitative and qualitative data analysis, tools, methodologies, and presentation styles.Experience gathering a wide range of technical and functional requirements.Strong problem-solving ability and capacity to identify problems and implement innovative solutions aligned with strategic direction.Excellent verbal and written communication skills; able to explain complex concepts to non-technical audiences.Experience designing and delivering regulatory change in a complex, multi-stakeholder environment is highly desirable.Why Join UsAt Customs, we protect and promote New Zealand through world-class border management.

You will be part of a collaborative, high-performing team delivering regulatory change that supports New Zealand's future border operations.

The role offers variety, challenge, and the chance to contribute to New Zealand's border and national security.

We value diversity, integrity, and a spirit of service.

We also encourage the use of Te Reo Maori and Tikanga in the workplace.Working for CustomsTo work for the New Zealand Customs Service, you must meet the following requirements : Be a New Zealand Citizen or New Zealand Permanent ResidentResiding in New Zealand at the time of applicationHave resided continuously in New Zealand for the last 5 yearsIf you are a New Zealand Citizen or Permanent Resident who has resided in New Zealand for the last 5 years but have been absent for periods of 6-9 months within the past five years (preferably in Australia, Canada, UK or USA), you may be required to provide overseas Police certificates for those periods spent outside New Zealand.How to applyPlease apply online via the provided link; applications via email are not accepted.

You will be asked about your relevant skills and experience and why you are interested in this role.

A cover letter is not required.

Shortlisted applicants will complete a psychometric assessment.Applications close on Sunday 5 October 2025 at 11pm.The New Zealand Customs Service is committed to developing a diverse workforce and an inclusive workplace.

We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

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